Winter 2025 Product Update

Our latest Team Engine Product Update webinar was packed with exciting announcements, new feature overviews, and a customer spotlight showcasing real-world success. If you couldn’t make it live, here’s everything we covered, including what’s available now and what’s coming soon.

New Features Available Now

Our product team has been hard at work rolling out improvements based on customer feedback. Here are the latest features now available in Team Engine:

Employee Outbound Calling

• Call employees directly from their Team Engine profile using your Team Engine phone number.
• Eliminates the need to share personal numbers while keeping all communication in one place.
• Works alongside inbound call forwarding for a fully integrated experience.

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Custom Fields & Automation Triggers

• Store additional employee information like emergency contacts, vehicle registration dates, and certification expirations.
• Automate workflows using this data, such as sending reminders for expiring licenses or upcoming referral payouts.
• Saves time by ensuring critical information is centralized and actionable.

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Bulk Messaging & Status Updates

• Message multiple applicants at once, perfect for re-engaging candidates in your hiring pipeline.
• Use batch actions to close out job postings and notify applicants.
• Enhances efficiency by reducing manual outreach efforts.

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Expanded WhatsApp Integration

• Our WhatsApp integration is now available for any organization or inbox type.
• Enables communication with employees on their preferred platform, especially those without a US phone number

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Shared Inboxes for Flexible Communication

• Create dedicated inboxes for HR, operations, subcontractors, and more.
• Maintain clear separation between different types of communication while keeping everything organized.
• Allows multiple team members to monitor and respond to messages, improving response time and accountability.

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Templated Message Management

• View, edit, delete, and create saved messages in a centralized hub.
• Streamlines communication by keeping commonly used responses readily accessible.

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Upcoming Features: What’s Next?

Our engineering team is working on several new features set to launch in the coming months. Here’s a preview of what’s coming soon:

Team Engine Mobile App (Coming Soon!)

• A much-anticipated mobile app for iOS and Android.
• Initially focused on employee messaging, allowing you to stay connected in the field.
• Push notifications to ensure you never miss an important message.
• Future updates will expand capabilities to include applicant messaging and on-the-go applicant review.

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Call Recordings & Transcriptions (Coming Soon!)

• Conduct and record calls within Team Engine, including applicant phone screens and exit interviews.
• Automatic transcriptions for easy review and documentation.
• Improves accountability and provides a reliable record of key conversations.

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Surveys + Custom Fields (Coming Soon!)

• Use Team Engine surveys to automatically populate custom fields in employee profiles.
• Streamlines data collection for emergency contacts, uniform sizes, dietary preferences, and more.
• Ensures up-to-date employee information with minimal manual effort.

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Hiring Process Customizations (Coming Soon!)

• Customize interview steps to match your hiring workflow.
• Assign interviews to hiring managers and track applicant progress more effectively.
• Provides better oversight and organization for multi-stage hiring processes.

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Customer Spotlight: Northeast Group’s Success with Shared Inboxes

JP Sanieski, Vice President of Operations at NorthEast Group, shared how his team is using Team Engine’s shared inboxes to streamline communication across their organization. JP highlighted that this has transformed how their team coordinates projects and responds to employees, making communication more efficient and reliable.

How They’re Using It:

• HR Inbox: Handles onboarding, paperwork, and company-wide updates.
• Operations Inbox: Manages seasonal communications, such as coordinating snow removal crews.

Key Benefits:

• Faster response times and improved organization.
• Ability for multiple team members to monitor and send messages.
• Prevents lost messages by centralizing communication in a shared system.
• Ensures professional, department-specific communication without relying on personal phone numbers.

This quarter’s product update introduced powerful new tools to streamline communication, automate workflows, and improve hiring efficiency. With even more exciting features on the horizon—including a mobile app, call recording, and more ways to automate—Team Engine continues to evolve to meet your needs.

If you missed the webinar, keep an eye out for our next one in the spring!