Address Customer Complaints or Requests Immediately
Field employees often receive customer complaints or requests on-site. Without a quick way to relay this information to the office, action can be delayed or even forgotten entirely.
How you might currently be doing this
- Phone calls to supervisors or managers
- Verbal reports at the end of the shift
- Paper forms or logs
- Emailing the office after the shift
- Reporting during team meetings
- Two-way radios or communication devices
How to do this more effectively
Team Engine automates customer issue submissions by letting field employees text a dedicated hotline directly from the job site. This ensures your office sees and addresses complaints quickly, reducing the risk of lost or delayed messages and keeping customers satisfied.
Why Use Team Engine Instead
Instant Response: Quickly resolve customer issues so your field employee can inform the customer that action has already been taken.
Record-Keeping: Team Engine logs all communications with employees, providing documentation for any disputes.
Simplicity: An easy-to-remember process encourages employees to report issues as soon as they arise.
Efficiency: No need to submit forms or connect on calls—just a quick text sends the message to the office instantly.
How you can use Team Engine to do this
- Sync your employee directory with your HRIS or payroll platform, OR set up your employee directory.
- Announce to workers that they can submit customer issues directly from their phone via text.
- Draft messages for non-English speaking employees.
- Schedule or send the message.
- Monitor the inbox for customer issues and confirm receipt with the employee.
- Address or delegate the issue promptly.
How you can use Team Engine to do this
- Sync your employee directory with your HRIS or payroll platform, OR set up your employee directory.
- Announce to workers that they can submit customer issues directly from their phone via text.
- Draft messages for non-English speaking employees.
- Schedule or send the message.
- Monitor the inbox for customer issues and confirm receipt with the employee.
- Address or delegate the issue promptly.
.png)
.png)
.png)
.png)