Address Customer Complaints or Requests Immediately
Field employees often receive customer complaints or requests on-site. Without a quick way to relay this information to the office, action can be delayed or even forgotten entirely.
How you might currently be doing this
- Phone calls to supervisors or managers
- Verbal reports at the end of the shift
- Paper forms or logs
- Emailing the office after the shift
- Reporting during team meetings
- Two-way radios or communication devices
Why Use Team Engine Instead
- Instant Response: Quickly resolve customer issues so your field employee can inform the customer that action has already been taken.
- Record-Keeping: Team Engine logs all communications with employees, providing documentation for any disputes.
- Simplicity: An easy-to-remember process encourages employees to report issues as soon as they arise.
- Efficiency: No need to submit forms or connect on calls—just a quick text sends the message to the office instantly.
How you can use Team Engine to do this
- Sync your employee directory with your HRIS or payroll platform, OR set up your employee directory.
- Announce to workers that they can submit customer issues directly from their phone via text.
- Draft messages for non-English speaking employees.
- Schedule or send the message.
- Monitor the inbox for customer issues and confirm receipt with the employee.
- Address or delegate the issue promptly.
How you can use Team Engine to do this
- Sync your employee directory with your HRIS or payroll platform, OR set up your employee directory.
- Announce to workers that they can submit customer issues directly from their phone via text.
- Draft messages for non-English speaking employees.
- Schedule or send the message.
- Monitor the inbox for customer issues and confirm receipt with the employee.
- Address or delegate the issue promptly.
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