Address Safety Concerns and Incidents

Frontline employees are best positioned to identify safety issues and near-misses. Empowering them to share observations freely, without fear of reprimand, leads to a safer work environment and prevents future incidents.

Category:
Operations

How you might currently be doing this

  • Toolbox talks or daily safety briefings
  • Suggestion boxes for safety concerns
  • Safety committees or representatives
  • Employee hotlines for reporting issues
  • Written incident reports or forms
  • Supervisors soliciting feedback during site visits
  • Digital forms or surveys
  • Anonymous tip lines for safety hazards

How to do this more effectively: Create a dedicated, shared inbox for safety-related messaging—both for submitting observations from the field, and for distributing announcements to employees.

Why Use Team Engine Instead

Record-Keeping: All safety reports are automatically documented, providing a reliable record for future reference.

Convenience: Employees can report issues with a quick text, eliminating the need for special forms or scheduled meetings.

Timeliness: Immediate reporting ensures faster response to safety concerns, reducing the risk of further incidents.

Anonymity Options: Allow employees to submit concerns without revealing their identity, fostering a culture of honesty and reducing fear of repercussions.

Broad Accessibility: Team Engine works via text, making it easy for employees without regular computer access to report issues directly from their phones.

Language Support: If your workforce is multilingual, Team Engine’s translation features help ensure everyone can report and understand safety issues in their preferred language.

How you can use Team Engine to do this

General Safety Reporting:

  1. Sync your employee directory with your HRIS or payroll platform, OR set up your employee directory
  2. Organize employees into groups (e.g. by shift, location or function)
  3. Announce in person that employees can now text the Team Engine hotline to report safety concerns or share incident details.
  4. Create an announcement in Team Engine to reinforce this reminder.
  5. Monitor the inbox and respond promptly to reports, including outlining your action plan.
  6. Set up a recurring message (e.g. monthly) reminding employees to submit any safety concerns or observations via the hotline.

Safety Incident Investigation:

→ Related Reading: How to Hire Safe Workers

Safety Incident Investigation

Hi EMPLOYEE GROUP - We’re looking into an incident that occurred at LOCATION/DATE. If you have any information that could help us understand what happened regarding INCIDENT, please share your observations using this anonymous survey link: LINK. Your input is confidential—our goal is to make our work environment as safe as possible for everyone. Thanks for your help!

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How you can use Team Engine to do this

General Safety Reporting:

  1. Sync your employee directory with your HRIS or payroll platform, OR set up your employee directory
  2. Organize employees into groups (e.g. by shift, location or function)
  3. Announce in person that employees can now text the Team Engine hotline to report safety concerns or share incident details.
  4. Create an announcement in Team Engine to reinforce this reminder.
  5. Monitor the inbox and respond promptly to reports, including outlining your action plan.
  6. Set up a recurring message (e.g. monthly) reminding employees to submit any safety concerns or observations via the hotline.

Safety Incident Investigation:

→ Related Reading: How to Hire Safe Workers

Safety Incident Investigation

Hi EMPLOYEE GROUP - We’re looking into an incident that occurred at LOCATION/DATE. If you have any information that could help us understand what happened regarding INCIDENT, please share your observations using this anonymous survey link: LINK. Your input is confidential—our goal is to make our work environment as safe as possible for everyone. Thanks for your help!

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