Communicate with Delivery Drivers in the Field
Contacting delivery drivers on the go is often crucial for time-sensitive updates, such as changes to orders, addresses, or routes. Effective, real-time communication helps prevent delays and ensures timely deliveries.
How you might currently be doing this
- Calling employees on their personal cell phones
- Using walkie-talkies or two-way radios
- Sending text messages from a company-issued phone
- Communicating via dedicated dispatch or fleet management apps
- Updating routes in GPS or navigation software
- Sending emails for non-urgent updates
- Discussing route changes during in-person meetings before shifts
- Handing out printed route updates or instructions
How to do this more effectively: Use texting software to communicate with drivers via text message on their personal device.
Why Use Team Engine Instead
Convenience: Texting is easier than taking a phone call, allowing drivers to respond when they’re not with a customer. It’s also simpler for office staff to type messages on their computers.
Reliability: Drivers might miss phone calls or voicemails, but they’re more likely to see and respond to a text message promptly.
Record-Keeping: Both you and your employees have a searchable record of the information exchanged and confirmation of receipt, helping resolve any future disputes.
How you can use Team Engine to do this
- Sync your employee directory with your HRIS or payroll platform, OR set up your employee directory.
- Organize employees into groups (e.g. by shift, location or function)
- Compose a message to an individual or group. Ask them to reply to confirm receipt.
- Send the message instantly or schedule it for later.
- Monitor your Team Engine inbox for replies and follow-up questions.
How you can use Team Engine to do this
- Sync your employee directory with your HRIS or payroll platform, OR set up your employee directory.
- Organize employees into groups (e.g. by shift, location or function)
- Compose a message to an individual or group. Ask them to reply to confirm receipt.
- Send the message instantly or schedule it for later.
- Monitor your Team Engine inbox for replies and follow-up questions.
.png)
.png)
.png)
.png)
