Communicate with Delivery Drivers in the Field
Contacting delivery drivers on the go is often crucial for time-sensitive updates, such as changes to orders, addresses, or routes. Effective, real-time communication helps prevent delays and ensures timely deliveries.
How you might currently be doing this
- Calling employees on their personal cell phones
- Using walkie-talkies or two-way radios
- Sending text messages from a company-issued phone
- Communicating via dedicated dispatch or fleet management apps
- Updating routes in GPS or navigation software
- Sending emails for non-urgent updates
- Discussing route changes during in-person meetings before shifts
- Handing out printed route updates or instructions
How to do this more effectively
Use texting software to communicate with drivers via text message on their personal device. Team Engine automatically centralizes all driver communication, allowing you to quickly dispatch updates via text without juggling multiple apps or devices. By sending and receiving messages in real time, you reduce missed calls, shorten response times, and ensure every driver has the most current information.
Why Use Team Engine Instead
Convenience: Texting is easier than taking a phone call, allowing drivers to respond when they’re not with a customer. It’s also simpler for office staff to type messages on their computers.
Reliability: Drivers might miss phone calls or voicemails, but they’re more likely to see and respond to a text message promptly.
Record-Keeping: Both you and your employees have a searchable record of the information exchanged and confirmation of receipt, helping resolve any future disputes.
How you can use Team Engine to do this
- Sync your employee directory with your HRIS or payroll platform, OR set up your employee directory.
- Organize employees into groups (e.g. by shift, location or function)
- Compose a message to an individual or group. Ask them to reply to confirm receipt.
- Send the message instantly or schedule it for later.
- Monitor your Team Engine inbox for replies and follow-up questions.
How you can use Team Engine to do this
- Sync your employee directory with your HRIS or payroll platform, OR set up your employee directory.
- Organize employees into groups (e.g. by shift, location or function)
- Compose a message to an individual or group. Ask them to reply to confirm receipt.
- Send the message instantly or schedule it for later.
- Monitor your Team Engine inbox for replies and follow-up questions.
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